Revolutionizing Human First Experiences
Our Vision: The Human-First Approach to Digital Transformation
Integral Technologies, LLC, established in 2015 and strategically revitalized in late 2024, is a cutting-edge professional services firm dedicated to transforming the contact center industry through advanced Artificial Intelligence (AI) solutions. Our mission is to solve the critical need for advanced and integrated solutions that enhance the Total Experience (TX) within the contact center environment. We leverage deep expertise to address complex business challenges and deliver innovative solutions that drive improved interactions and operational efficiency.
Our Vision: The Human-First Approach to Digital Transformation
This section showcases the four operational pillars that represent your team’s collective experience and technical expertise.
| Pillar | Combined Years of Experience | Key Expertise & Goal |
|---|---|---|
| Consulting | Over 150 years | Contact Center Business Consulting and Technical Solution Consulting. We bridge the gap between strategic business goals and the implementation of robust, scalable AI-powered solutions. |
| Governance | Over 300 years | Project Management, Risk Management, Governance, CRM, and Business Development, ensuring precise oversight and alignment with business goals. |
| Execution | Over 300 years | Technical Implementation, Systems Integration, Cloud Solutions, AI/IVA Automation, and Troubleshooting, seamlessly integrating advanced technologies. |
| Success | Over 350 years | Customer Success, Upselling, Client Engagement, Training, and Technical Support, maximizing client value and fostering growth. |
Meet Our Founder
David McGlynn, Principal Consultant & Founder
David McGlynn established Integral Technologies with a clear entrepreneurial vision: to bring principal-level technical expertise to complex customer experience challenges. With over 30 years in the industry, David is widely respected by both clients and partners for his professionalism, deep knowledge, and commitment to joint success.
His vision for Integral Technologies is defined by three core principles:
- Innovation: Continuously driving digital transformation and leveraging cutting-edge technologies.
- Customer-Centric Solutions: Focusing on delivering tailored solutions to meet client needs and enhance satisfaction.
- Growth: Expanding the company’s market presence and driving sustainable growth through strategic partnerships.
This strategic outlook is supported by Mr. McGlynn’s background in Technical Leadership and Cloud Solutions Design, forming the bedrock of our firm’s capabilities in:
- Telecommunications: Extensive experience in designing and delivering robust Unified Communications and Contact Center solutions.
- Technical Leadership & Operational Excellence: Driving efficiency and process optimization across cross-functional teams.
- Security Compliance: Ensuring all solutions meet strict industry and security standards.
Connect with David:
- Email: dmcglynn@intechllcusa.com
- Phone: (719) 286-0240
What Our Clients Say
| Testimonial Source | Key Endorsement |
| Senior Executive in Strategy & Operations | “His exceptional technical expertise and vision… His proficiency in cloud architecture was pivotal to the project’s success, ensuring ambitious goals were met.” |
| Leader in Managed Services | “David’s attention to detail and expertise as a Solution Architect set him apart… consistently delivering outstanding results that contributed significantly to customer satisfaction.” |
| Service Delivery Director | “David’s strengths in technical expertise and leadership were evident… He was consistently proactive, responsive, and committed to joint success.” |